Welcome to the Privacy Policy for No Win No Fee Solicitors Co. This page explains how we handle your personal information when you use our website or legal services.
If you have any questions about anything you read here, get in touch with us.
Introduction
We are committed to protecting your privacy and ensuring your personal information is handled responsibly.
As the data controller, JF Law Ltd (trading as No Win No Fee Solicitors Co) determines how your personal data is collected and used. This policy outlines what we collect, why we collect it, and how we keep it safe.
We also use cookies on our website to improve your experience. If these cookies are not essential for the site to function, we will ask for your consent before using them.
How We Use Your Personal Data
What Data We May Collect
We may collect various types of personal data, including:
- Information about your device and usage (e.g. IP address, browser type, location)
- Details you provide when contacting us (e.g. name, phone number, email, incident details)
- Content submitted for publication
- Communications you send to us
Why We Use This Data
We use your personal data to:
- Analyse how our website is used and improve its functionality (based on your consent)
- Manage and deliver our services efficiently (based on legitimate interests)
- Publish content you submit and manage your account (based on legitimate interests)
- Respond to enquiries and provide legal services (based on contractual performance or legitimate interests)
- Send updates and notifications (based on contractual necessity or consent)
- Keep records of correspondence and client relationships (based on legitimate interests)
- Manage legal claims or seek professional advice (based on legitimate interests)
- Comply with legal obligations and protect your vital interests
Legal Basis for Processing
Our legal grounds for processing your personal data include:
- Your explicit consent
- The performance of a contract
- Our legitimate business interests
- Compliance with legal obligations
- Protection of your vital interests
Please do not provide personal data relating to other individuals unless we specifically request it.
Sharing Your Information
Who May Access Your Data
We may share your personal data with:
- Other staff or team members at JF Law Ltd
- Our insurers or legal advisers
- Regulatory authorities where required
- Third parties involved in the legal claims process
These disclosures are only made when necessary and in accordance with this policy.
Legal and Compliance Requirements
In some cases, we may need to share your information:
- To comply with a legal obligation
- To protect your vital interests
- To exercise or defend legal rights
Data Retention
How Long We Keep Your Information
We only keep your personal data for as long as necessary. Retention periods vary depending on the type of information and the purpose for which it was collected.
Examples include:
- Website usage data – retained for analytical purposes for a limited period
- Enquiry and contact form data – kept while the matter is active
- Legal case data – may be held for up to 15 years for legal or regulatory reasons
If you have any questions about data retention, please contact us directly.
Keeping You Informed of Changes
We may update this Privacy Policy from time to time by posting a new version on our website. We recommend checking back regularly to ensure you remain informed about how we handle your data.
Your Data Protection Rights
You have a number of rights under data protection law, including:
- Right of access – to view the data we hold about you
- Right to rectification – to correct inaccurate or incomplete data
- Right to erasure – to request deletion of your data in certain circumstances
- Right to restrict processing – to limit how your data is used
- Right to object – to challenge certain uses of your data, including direct marketing
- Right to data portability – to receive your data in a portable format
- Right to lodge a complaint – with the Information Commissioner’s Office (ICO) if you believe we’ve mishandled your data
- Right to withdraw consent – at any time, where consent is the legal basis for processing
To exercise any of these rights, please contact us in writing.
Cookies
What Are Cookies?
Cookies are small data files stored on your device when you browse websites. They help sites remember your preferences, login details, and how you interact with content.
Cookies can be session-based (deleted when you close your browser) or persistent (stored for future visits).
Why We Use Cookies
We use cookies to:
- Recognise when you return to our website
- Track how our site is used so we can improve it
- Enhance security and personalise your experience
- Measure the performance of our services and marketing
Third-Party Cookies
Some of our service providers may also set cookies on your device, including:
- Google Analytics – for usage tracking (Privacy Policy)
- Wordfence – for website security (Privacy Policy)
- Zopim (Zendesk Chat) – for live chat support (Privacy Policy)
- Meta Pixel – to help us measure the effectiveness of our advertising. This tool collects data such as your device type, browsing activity, and IP address, which may be shared with Meta (Facebook) in accordance with their privacy policies.
You can control how cookies are used through your browser settings. Blocking certain cookies may impact your experience on our website.
Managing Cookies
Most internet browsers allow you to:
- Accept or reject all cookies
- Delete cookies from your browsing history
- Set preferences for individual websites
Blocking all cookies might limit access to some features on our site.
Who We Are
This website is operated by JF Law Ltd, a limited company registered in England and Wales and authorised by the Solicitors Regulation Authority (SRA).
Registered Office:
Europa House, 1 Conway Street, Birkenhead CH41 4FT
To learn more about our legal obligations, or to make a complaint to the SRA, visit their official website or contact them directly.
