At No Win No Fee Solicitors Co, we are committed to offering reliable, expert legal support, with a core focus on helping individuals pursue compensation claims following personal injury or medical negligence caused by others.
We pride ourselves on delivering a service that’s not only professional but also approachable and transparent. If at any stage you feel our service — or that of one of our legal professionals — doesn’t meet your expectations, we welcome your feedback. Listening to our clients helps us improve and ensure high standards across every case we handle.
On this page, you’ll find full details about our Complaints Procedure, including how to get in touch and what to expect if you wish to raise a concern.
How To Provide Feedback or Make a Complaint
You can contact us using any of the following methods:
- In Person: Visit our office at your convenience.
- By Phone: Speak to a member of our team directly.
- By Fax: Send your feedback via fax.
- By Email: Email us at info@nowinnofeesolicitorsco.uk.
- In Writing: Post your feedback to:
JF Law Limited (trading as No Win No Fee Solicitors Co)
Europa House, 1 Conway Street, Birkenhead CH41 4FT
Concerns About a Solicitor or Legal Professional
If your complaint involves a solicitor or legal professional connected to your case, we ask that you raise the issue with us in the first instance. We aim to resolve complaints fairly and efficiently.
However, if you’re not satisfied with our response, you may refer the matter to the Legal Ombudsman, who offers an impartial and independent complaints resolution service.
Legal Ombudsman Contact Details:
PO Box 6806, Wolverhampton, WV1 9WJ
Visit Legal Ombudsman Website
If you live in Scotland, your point of contact will be the Scottish Legal Complaints Commission.
Scottish Legal Complaints Commission Contact Details:
The Stamp Office, 10–14 Waterloo Place, Edinburgh EH1 3EG
Tel: 0131 201 2130
Fax: 0131 201 2131
Email: enquiries@scottishlegalcomplaints.org.uk
What Happens After You Make a Complaint?
When you raise a concern with us, we follow a structured complaints process to ensure your voice is heard and your issue is handled efficiently:
- Within 5 working days: You will receive an acknowledgement and a summary of our complaints procedure.
- Within 4 weeks: We’ll provide either a final response or an update explaining the progress of your complaint.
- Within 8 weeks: If not yet resolved, we will provide a final decision or explain why more time is required.
If you have any questions during this process, please don’t hesitate to get in touch with us.
Our Commitment to You
We take your privacy, data, and trust seriously. Our firm adheres to all relevant data protection laws and follows strict internal policies to ensure your information remains safe and confidential.
- View our Privacy Policy
- Read our Cookie Policy
Regulated by the Solicitors Regulation Authority (SRA)
JF Law Limited, the firm behind No Win No Fee Solicitors Co, is fully authorised and regulated by the Solicitors Regulation Authority.
Should you wish to raise a concern directly with the SRA, you can do so at:
The Apex, 2100 Century Way, Birmingham B37 7YG
Telephone: 0370 606 2555
More details are available via the SRA’s Contact Page.
